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Transparent Pricing Policies

At Black & White Cabs we are committed to ensuring that every passenger receives a compliant fare with no unexpected charges or additions. Our team works hard to ensure all drivers are well trained in complying with Black & White Cabs’ strict policies and pricing structures. 

One of our company values is Accountability, which is upheld daily by our Drivers and the Fleet Operations team. The Fleet Operations team investigates complaints to ensure all our customers’ fare-related concerns are addressed thoroughly. When necessary, the Fleet Operations team will apply the relevant disciplinary actions to maintain our high standards and company policies. 

Our advanced accounting software reviews all payments for our corporate and account customers and will automatically flag any suspicious fare charges. This ensures our team can quickly identify and address any fare related discrepancies. Our policies are designed to provide transparency and accountability. 

You can view the key policies below to learn how we protect our passengers:

 If you would like to report a fare-related issue, please submit the relevant information via our contact us page that can be accessed here.  

We highly value our customers, and our aim is to exceed their expectations.

Disputed Transactions
Our advanced accounting software reviews all payments for our corporate and account customers and will automatically flag any suspicious fare charges. This ensures our team can quickly identify and address any fare related discrepancies. Our policies are designed to provide transparency and accountability. 
It is the account holders responsibility to check your Account statement carefully as soon as you receive it and immediately notify us of any errors or unauthorised transactions. We are not required to accept a claim if it is made more than 2 months after the date of the statement. 
You must provide all information that we reasonably request to allow us to consider your claim. This may include statutory declarations and copies of any dockets or receipts.
We will investigate your claim and advise you in writing of the outcome of our investigation. If we decide that your Account has been incorrectly charged (within the required ability to claim period) we will adjust your Account (including any Fees).