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Black and White Cabs News

Supporting the 2019 Australian Sikh Games | B&W Cabs

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Black & White Cabs at the 2019 Sikh Games

The 32nd Annual Australian Sikh Games are being held in Melbourne on April 19-21. This exciting carnival is a spectacle of sport and culture featuring over 1,000 athletes and 45,000 spectators. With competitors flying in from New Zealand, Singapore, Malaysia, and across the globe, the 2019 Sikh Games are anticipated to be the biggest and best yet.

We’re a Proud Supporter of the Australian Sikh Games

Black & White Cabs has proudly supported the Sikh Games for over 10 years – a tradition we’re excited to continue in 2019. This year, we’ll have a stand at the games throughout the whole event.

Did you know? We’re also celebrating our recent launch into Melbourne!

If you’d like to become a taxi driver or an operator with the lowest depot fees in Melbourne, this is the perfect time to join the Black & White Cabs family. Our friendly staff will be running the stall over the 3 days – so come say hello! (And don’t forget to ask about our network pricing options.)

Good luck to all the competitors, and we’ll see you at the games.

 

How to Get More Tips as a Taxi Driver | Black & White Cabs

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6 Ways to Get More Tips While Driving a Taxi in Brisbane

Driving a taxi in Brisbane isn’t what it used to be. Today’s customers are looking for more than just getting from point A to B. They want a customer experience – and delivering this is a critical part of being a successful taxi driver. Black & White Cabs is dedicated to delivering a customer experience that’s like no other.

That’s why we get more jobs.

To help you do the same, here are six tips that will improve the customer experience you offer your passengers (and hopefully increase your tips along the way). Let’s begin!

1. Smile.

Smiling is huge. But you must make it genuine. Introduce yourself with a warm grin.

If you know their name from the booking details (or if they happen to tell you), use it. Names are magic in the way they automatically build rapport.

2. Keep your cab squeaky-clean.

Keeping your taxi clean and well-maintained will improve your passengers’ overall experience. Remove any rubbish between every trip, and avoid eating in your car (this can leave a bad smell).

Don’t forget: First impressions count!

3. Be polite.

A little courtesy can go a long way towards improving your reviews and boosting your tips. For example:

  • Open the taxi doors for your customers
  • Help passengers with their bags
  • Keep an umbrella handy for rainy days.

4. Be open and honest.

Always start the trip by asking if the passenger has a preferred route. If not, check they’re happy for you to rely on the GPS.

If you’re familiar with the area/destination, put your knowledge of the streets to use by taking shortcuts or avoiding common traffic jams. And if the area is new to you, be honest and open about this. Building trust and transparency with your customers will create a more comfortable trip for them.

5. Play the tour guide.

Local landmarks and events can make great icebreakers. Mention a small or large event that’s happening in the city, or point out historic buildings and popular venues along your route. For example, if you’re driving during the day, you could explain how the Story Bridge lights up beautifully at night – sometimes to match current events or world news.

Whatever the event or landmark might be, this is a fantastic way to get natural conversation flowing and build a relationship with your passengers.

6. Be creative… and enjoy yourself!

Make every trip an experience by creating a positive environment in your vehicle. This might involve dressing your car up for a big event (such as a footy final or cultural celebration). Get creative, be unique, and have fun.

Remember: If you’re enjoying yourself, your passenger probably will too!

Want to join us in our quest to provide outstanding experiences for all passengers? Learn how to become a Black & White Cabs driver today, or call us on 1300 159 147.

 

 

Taxi Driver Rewarded For His Good Deed

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Why is it whenever you sit down to watch the news or read the newspaper everything is always so negative these days? Crime, corruption and terrorism fill the air ways. Despite what we are led to believe, the state of the world isn’t as bad as you think.

Enter Atambeer ‘Ruby’ Kalra. Ruby has been a Black & White Cabs driver for nearly 9 years and has become an integral part of the Business Class fleet, winning ‘Best Business Class Driver’ in 2014.

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Black & White Cabs Dominates Taxi Council Queensland Awards for 2018

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Black & White Cabs has won 5 of the 7 awards at the annual Taxi Council Queensland Awards night. The night recognises and celebrates the best of the best in the taxi industry.

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Congratulations to our winners:

  • Operator of the Year (1-20 vehicles) – Chris Cochrane
  • Operator of the Year (21-100 vehicles) – Ertan Yasar
  • Driver of the Year (Wheelchair Accessible Taxi) – Jagdeep Suman
  • Driver of the Year (Conventional) – Shane Longland
  • Customer Service Award – Atambeer ‘Ruby’ Kalra