The Department of Veterans’ Affairs exists to serve members of Australia’s Defence Force communities, war widows, widowers and dependants through programs of care, compensation, commemoration and defence support services.

These eligible persons have access to health and other care services that promote and maintain self sufficiency, well being and quality of life.

Black & White Cabs is proud to support our veteran community and we do this in a number of ways. Through our contract with the Department of Veterans’ Affairs we have given a commitment to provide a timely, helpful and courteous taxi service to their beneficiaries.

A great many of the veterans are now elderly and deserve our respect and care not only as Australians who served in defence of our nation but also as senior members of our community.

This is an important and vital part of Black & White Cabs’ business and it is imperative that all drivers understand that excellence in service to these customers dignifies both yourself and the company and strengthens your continuing livelihood by helping to maintain our links with DVA.

YOUR CONDUCT TOWARDS AND CARE OF OUR DVA CLIENTS

The following rules of conduct should, of course, apply to all our customers but are particularly relevant to our DVA clients.

• Always have a smile ready and greet them in a warm and friendly manner.

• Be helpful and courteous at all times

• Respect their age and infirmities and be aware of any special needs

• Always be ready to assist if they have difficulty walking or need help with their bags.

• Escort DVA customers into and out of hospital buildings at all times

• Be mindful of your conversation and be careful of your language

• Drive in a calm and smooth manner and obey the speed limits